Fictional numbers and calls. Nothing here changes a live route. Viewing as Customer owner.
Customer portal · Services
Played to every caller before routing (test playback is text in preview).
Time zone: Europe/London (switches automatically between GMT and BST).
Holiday rules — calls on these dates follow the closed route.
People are rung one after another, in this order.
Your message for unanswered or closed calls. Separate from the carrier outage fallback below.
Provider fallback (carrier outage)
If the carrier cannot reach Elovoen at all, a provider-level holding message answers instead. It is configured by the platform, not editable here, and not connected in staging.